West, G;
Satchell, J;
Ford, P;
Serfaty, M;
(2024)
'It's not like you're delivering Amazon packages': A qualitative study and thematic analysis exploring older victims' perspectives on how the police responded to their crime report.
Policing
, 18
, Article paae042. 10.1093/police/paae042.
Preview |
Text
paae042.pdf - Published Version Download (993kB) | Preview |
Abstract
Crime can be psychologically distressing for older victims, but their needs are poorly understood by the police. Using data from 27 in-depth semi-structured interviews with older victims who reported their crime to the Metropolitan Police Service in London (UK), we inductively explored their perceptions of how officers responded. We found that, whilst experiences and opinions varied, the actions of the police appeared to shape older victims' psychological outcomes. Showing concern for older victims' welfare, apologizing for oversights, and communicating case progress were helpful actions from officers. Lengthy responses, failure to acknowledge emotional harm and reduced presence of officers on the street, were considered not helpful. Our recommendations include flagging older victims to be contacted on more than one occasion post-crime, expanding routine training to encourage sensitive communication with this population, and online implementation of procedural justice training.
| Type: | Article |
|---|---|
| Title: | 'It's not like you're delivering Amazon packages': A qualitative study and thematic analysis exploring older victims' perspectives on how the police responded to their crime report |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1093/police/paae042 |
| Publisher version: | https://doi.org/10.1093/police/paae042 |
| Language: | English |
| Additional information: | Copyright © The Author(s) 2024. Published by Oxford University Press. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited. |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Division of Psychiatry UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Division of Psychiatry > Epidemiology and Applied Clinical Research |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10189875 |
Archive Staff Only
 |
View Item |
