Carhart, NJ;
Bouch, C;
Walsh, CL;
Dolan, T;
(2016)
Applying a new concept for strategic performance indicators.
Infrastructure Asset Management
, 3
(4)
pp. 143-153.
10.1680/jinam.16.00016.
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Abstract
Performance measurement provides critical information for strategic decision-making about the future of national infrastructure provision. The process of developing appropriate performance indicators must be based on an understanding of the high-level desired outcomes that infrastructure systems are intended to facilitate. These outcomes may be complex and dynamic and vary across the spectrum of infrastructure stakeholders. This paper demonstrates a conceptual process for developing outcome-related performance indicators by using case studies from the UK rail and water sectors. The case studies show that the process can provide an industry-specific picture of desired outcomes across the main stakeholders, together with their dimensions and associated performance indicators (so-called partial indicators). The work highlights potential shortfalls of a sector-by-sector approach to outcome-oriented strategic performance indicators and suggests that further work is required to integrate partial indicators to provide a holistic picture that recognises the contributions often made by a variety of infrastructures to a given high-level desired outcome.
| Type: | Article |
|---|---|
| Title: | Applying a new concept for strategic performance indicators |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1680/jinam.16.00016 |
| Publisher version: | http://dx.doi.org/10.1680/jinam.16.00016 |
| Additional information: | This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
| Keywords: | Government infrastructure planning social impact |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Civil, Environ and Geomatic Eng |
| URI: | https://discovery.ucl.ac.uk/id/eprint/1539957 |
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