Balestrini, M;
Marshall, P;
Cornejo, R;
Tentori, M;
Bird, J;
Rogers, Y;
(2016)
Joke box: Coordinating shared encounters in public spaces.
In: Wiggins, A and Young, A, (eds.)
CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing.
(pp. pp. 38-49).
Association for Computing Machinery (ACM): New York, NY, USA.
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Abstract
Eye contact is crucial to shared encounters in public spaces. However, most urban technologies that aim to foster social interaction tend to rely on screens, directing a significant proportion of the users' attention towards the device rather than to those with whom the encounter is shared. We present the design and evaluation of the Jokebox, a lightweight technology that requires two passers-by to coordinate actions to hear a joke. In three in the wild studies at different locations we found that our design supported micro-level coordination in a consistent manner: by encouraging people to make eye contact and by using audible jokes, users engaged in interactions that often led to further conversation and laughter. We describe how opportunities for macro-level coordination were key to the success of the installation, but varied by context. Finally, we present design implications for considering both the micro and macro levels of social coordination.
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