Porter, C;
Letier, E;
Sasse, MA;
(2014)
Building a National E-Service using Sentire experience report on the use of Sentire: A volere-based requirements framework driven by calibrated personas and simulated user feedback.
In:
2014 IEEE 22nd International Requirements Engineering Conference (RE).
(pp. pp. 374-383).
IEEE
![[thumbnail of Porter_et_al.,_2014_-_Building_a_National_E-Service_using_Sentire_2.pdf]](https://discovery.ucl.ac.uk/style/images/fileicons/application_pdf.png) Preview |
PDF
Porter_et_al.,_2014_-_Building_a_National_E-Service_using_Sentire_2.pdf Download (1MB) |
Abstract
User experience (UX) is difficult to quantify and thus more challenging to require and guarantee. It is also difficult to gauge the potential impact on users’ lived experience, especially at the earlier stages of the development life cycle, particularly before hi fidelity prototypes are developed. We believe that the enrolment process is a major hurdle for e-government service adoption and badly designed processes might result in negative repercussions for both the policy maker and the different user groups involved; non-adoption and resentment are two risks that may result in low return on investment (ROI), lost political goodwill and ultimately a negative lived experience for citizens. Identity assurance requirements need to balance out the real value of the assets being secured (risk) with the user groups’ acceptance thresholds (based on a continuous cost-benefit exercise factoring in cognitive and physical workload). Sentire is a persona-centric requirements framework built on and extending the Volere requirements process with UX-analytics, reusable user behavioural models and simulated user feedback through calibrated personas. In this paper we present a story on how Sentire was adopted in the development of a national public-facing e-service. Daily journaling was used throughout the project and a custom built cloud-based CASE tool was used to manage the whole process. This paper outlines our experiences and lessons learnt.
| Type: | Proceedings paper |
|---|---|
| Title: | Building a National E-Service using Sentire experience report on the use of Sentire: A volere-based requirements framework driven by calibrated personas and simulated user feedback |
| Event: | 22nd International Requirements Engineering Conference (RE) |
| Location: | Karlskrona, Sweden |
| Dates: | 25 August 2014 - 29 August 2014 |
| ISBN: | 9781479930333 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1109/RE.2014.6912288 |
| Publisher version: | http://doi.org/10.1109/RE.2014.6912288 |
| Language: | English |
| Additional information: | © 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
| Keywords: | Requirements engineering for user experience, Usability, Enrolment process, Personas, Sentire, Volere, Industry and research collaboration |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/1432998 |
Archive Staff Only
 |
View Item |
