Wardlaw, J;
Cox, AL;
Haklay, M;
(2013)
Adaptation of Method-resources Between Projects: A Case Study From a Dynamic and Complex Work Domain.
In: Law, ELC and Hvannberg, EF and Vermeeren, APOS and Cockton, G and Jokela, T, (eds.)
Proceedings of CHI 2013 Workshop "Made for Sharing: HCI Stories for Transfer, Triumph and Tragedy".
(pp. pp. 4-9).
ACM SIGCHI: Paris, France.
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Abstract
In this case study we describe how method-resources were reconfigured across three design and evaluation projects conducted by an in-house design team within the same company during a six-year action research collaboration with academics from the field of Human-Computer Interaction (HCI). This case study specifically focuses on the reconfigurations that occurred in participant recruitment, task selection, reporting format and problem identification between the three projects. The underlying contextual factors behind the reconfigurations, in particular the application domain, organisational factors and project constraints, will be discussed to give unique insights into the realities of design work from within a single organisation over the six-year collaboration. This case study demonstrates the complexity of comparing methods across projects, particularly within dynamic and complex work domains, and that existing attempts may be too simplistic because they fail to account for these factors.
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