Bel, Germà;
Casula, Mattia;
(2024)
Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?
Public Management Review
, 26
(9)
pp. 2561-2585.
10.1080/14719037.2024.2315569.
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Abstract
We investigate how the reorganization of the service-delivery ‘machine’ is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and interpret a combination of reorganization recipes that, from both the provision and production sides, affected service delivery; and how the NPM and post-NPM principles have been followed. Our analysis of how organizational structures for public service delivery have been reformed shows that reformers are increasingly induced to adopt a shopping-basket approach, leading them to use different menus and ingredients, mixing them, to create recipes that are better suited to domestic tastes.
| Type: | Article |
|---|---|
| Title: | Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach? |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1080/14719037.2024.2315569 |
| Publisher version: | https://doi.org/10.1080/14719037.2024.2315569 |
| Language: | English |
| Additional information: | This version is the author-accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Privatization, inter-municipal cooperation, corporatization, remunicipalization, local government |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL SLASH UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS > Dept of Political Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10217665 |
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