Janickyj, Madeleine;
Tanczer, Leonie Maria;
(2025)
Tech Abuse Personas: Exploring Help-Seeking Behaviours and Support Needs of Victim/Survivors of Technology-Facilitated Abuse.
In:
Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems.
(pp. p. 509).
ACM: Yokohama, Japan.
Preview |
Text
Tech Abuse Personas.pdf - Published Version Download (780kB) | Preview |
Abstract
Technology-facilitated abuse (tech abuse) refers to the misuse of digital systems and features to perpetrate other ‘traditional’ forms of violence in increasingly complex ways. This phenomenon presents critical challenges for human-computer interaction (HCI) researchers, government officials, front-line practitioners, and support organisations. In this study, we analyse 1525 referrals (i.e., someone is directed to or contacts a specialised organisation) made between April 2019 and September 2024 to the UK-based domestic abuse charity Refuge focusing on experiences of tech abuse and associated help-seeking behaviours. Using quantitative and inductive analyses, we derive seven distinct personas that capture diverse circumstances, challenges, and support avenues faced by individuals. These personas offer actionable insights into the design of interventions, digital platforms, and support systems that prioritise user safety. Our findings underscore the urgent need for inclusive, survivor-centred approaches in the development of technology, tools and policies to mitigate the harm of tech abuse and improve help-seeking.
| Type: | Proceedings paper |
|---|---|
| Title: | Tech Abuse Personas: Exploring Help-Seeking Behaviours and Support Needs of Victim/Survivors of Technology-Facilitated Abuse |
| Event: | CHI EA '25: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3706599.3719986 |
| Publisher version: | https://doi.org/10.1145/3706599.3719986 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10208803 |
Archive Staff Only
 |
View Item |
