Tompson, Lisa;
Cockbain, Ella;
(2025)
Who seeks help in a crisis? Temporal analysis of anti-trafficking helpline contacts over the pandemic.
BMC Public Health
, 25
, Article 1286. 10.1186/s12889-025-22312-3.
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Abstract
Background: Human trafficking and extreme exploitation ("modern slavery") violate fundamental human rights and cause severe harm to individuals' well-being. Anti-trafficking helplines provide critical support for victims/survivors, yet little research has explored their usage patterns, particularly during crises. This study examines how the Covid-19 pandemic influenced reporting to the UK’s Modern Slavery & Exploitation Helpline, aiming to identify trends in help-seeking behaviour during this period of significant social disruption. Methods: This study analysed 8,386 cases from the Helpline between October 2016 and December 2021. We took a descriptive approach, as assumptions for causal analyses could not be met. We used seasonal decomposition methods to separate underlying trends over the pandemic from seasonal effects, focusing on caller proximity and exploitation sub-types. Results: Helpline contacts decreased following the introduction of Covid-19 restrictions, although case volume remained steady compared to pre-pandemic levels. Reporting patterns shifted: reports of criminal and sexual exploitation increased, while those of labour exploitation declined. Self-reports from victims/survivors rose notably during in-person work restrictions, particularly for labour exploitation in essential industries. Reports from the public about suspicious activity dropped and did not rebound post-lockdown, suggesting long-term changes in public reporting behaviour. Conclusions: The study demonstrates how the Covid-19 pandemic affected reporting to a major anti-trafficking helpline, revealing increased self-reports from victim/survivors but a decline in community-based reporting. These findings highlight the importance of helplines as a public health intervention during crises and underscore the need for enhanced support infrastructure during periods of social and economic disruption. Future research should investigate the underlying causes of these shifts in reporting and explore ways to improve service access for victim/survivors of trafficking during emergencies.
| Type: | Article |
|---|---|
| Title: | Who seeks help in a crisis? Temporal analysis of anti-trafficking helpline contacts over the pandemic |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1186/s12889-025-22312-3 |
| Publisher version: | https://doi.org/10.1186/s12889-025-22312-3 |
| Language: | English |
| Additional information: | This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. |
| Keywords: | Migration, Violence, Domestic servitude, Forced labour, Crisis hotline, Complex systems |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Security and Crime Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10206161 |
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