O'Brien, Catherine;
Roslan, Nuur Alifah;
Abu-Salma, Ruba;
Murdoch, Steven;
Zytko, Douglas;
Warner, Mark;
(2025)
Online Dating Platform Safeguards and Self-Protection: How Dating Platforms Characterise, Respond to, and Safeguard Against Harms.
In:
Extended Abstracts of the 2025 CHI Conference on Human Factors in Computing Systems.
Association for Computing Machinery (ACM)
(In press).
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Abstract
Online dating platforms play a significant role in contemporary dating practices. While these platforms expand dating opportunities, they also expose users to harms. Through a platform-based document review, we analyse formal and informal documentation related to platform behaviours, to examine how the five most popular dating platforms in the UK characterise, address, and safeguard against harms. Our findings reveal the challenges of balancing platform accountability and user responsibility for safety, particularly as the goal of these platforms is for users to meet in person. Platforms utilise proactive moderation tools and educational resources to enhance safety, yet many of these resources shift the burden of safety onto users. Moreover, we highlight the paradox of selfprotection tools that both mitigate and enable harm, as well as identify inconsistencies in safeguarding provisions, for different geographic regions and marginalised groups.
| Type: | Proceedings paper |
|---|---|
| Title: | Online Dating Platform Safeguards and Self-Protection: How Dating Platforms Characterise, Respond to, and Safeguard Against Harms |
| Event: | 2025 CHI Conference on Human Factors in Computing Systems |
| Location: | Yokohama, Japan |
| Dates: | 26 Apr 2025 - 1 May 2025 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3706599.3719825 |
| Publisher version: | https://chi2025.acm.org/ |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | online harms; policy; online dating; terms of service; community guidelines; safeguarding, governance |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10205445 |
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