Humphrey, Ada;
Cummins, Steven;
May, Carl;
Stevenson, Fiona;
(2024)
GP remote consultations with marginalised patients and the importance of place during care: a qualitative study of the role of place in GP consultations.
BJGP Open
10.3399/BJGPO.2024.0050.
(In press).
Preview |
Text
Stevenson_GP remote consultations with marginalised patients and the importance of place during care_AAM.pdf Download (500kB) | Preview |
Abstract
BACKGROUND: Since COVID-19 there been an increase in the use of remote consultations in General Practice in the UK. This leads to the displacement of the consultation outside of the physical GP practice, and its 'emplacement' elsewhere, with underexplored consequences for inequities of healthcare in marginalised groups. AIM: This paper examines the place-making demands that remote consultations make on patients, and the ways that these affect their experiences of care, with a focus on the impact on patients from marginalised groups. DESIGN & SETTING: Ethnography and interview study (n=15) undertaken at three sites in London: a foodbank, a community development organisation, and a drop-in advice centre for migrants. Additionally, GPs (n=5) working at practices in London Digital Health Hub staff (n=4) and staff at fieldwork sites (n=3) were interviewed. METHOD: Ethnographic observation (n=84 hours) and semi-structured interviews (n=27). Interviews were conducted in-person and over the phone and data were analysed through reflexive thematic analysis. RESULTS: The core themes emerging from the data included challenges securing privacy during remote consultations, and the loss of formal healthcare spaces as important places of care. These findings were closely tied to resource access, leading to inequities in experiences of care. CONCLUSION: Remote GP consultations are not "place-less" encounters, and inequities in access to suitable spaces may lead to inequities in experiences of care. Attention should be given to ensuring that patients without appropriate spaces for remote consultations are offered in-person care, or consultation times made more specific to allow for organisation of private space.
| Type: | Article |
|---|---|
| Title: | GP remote consultations with marginalised patients and the importance of place during care: a qualitative study of the role of place in GP consultations |
| Location: | England |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.3399/BJGPO.2024.0050 |
| Publisher version: | http://dx.doi.org/10.3399/bjgpo.2024.0050 |
| Language: | English |
| Additional information: | © 2024, The Authors. This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/). |
| Keywords: | Inequalities, Qualitative research, Social science |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health > Primary Care and Population Health |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10195455 |
Archive Staff Only
 |
View Item |
