Chalhoub, George;
Flechais, Ivan;
Nthala, Norbert;
Abu-Salma, Ruba;
Tom, Elie;
(2020)
Factoring User Experience into the Security and Privacy Design of Smart Home Devices: A Case Study.
In:
Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems.
(pp. pp. 1-9).
ACM
Preview |
Text
CHI2020_Late_Breaking_Work___UX_of_Security_and_Privacy.pdf - Accepted Version Download (170kB) | Preview |
Abstract
Smart home devices are growing in popularity due to their functionality, convenience, and comfort. However, they are raising security and privacy concerns for users who may have very little technical ability. User experience (UX) focuses on improving user interactions, but little work has investigated how companies factor user experience into the security and privacy design of smart home devices as a means of addressing these concerns. To explore this in more detail, we designed and conducted six in-depth interviews with employees of a large smart home company in the United Kingdom. We analyzed the data using Grounded Theory, and found little evidence that UX is a consideration for the security design of these devices. Based on the results of our study, we proposed user-centered design guidelines and recommendations to improve data protection in smart homes.
| Type: | Proceedings paper |
|---|---|
| Title: | Factoring User Experience into the Security and Privacy Design of Smart Home Devices: A Case Study |
| Event: | CHI EA '20 |
| Location: | Honolulu, HI |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3334480.3382850 |
| Publisher version: | https://doi.org/10.1145/3334480.3382850 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Science & Technology, Technology, Computer Science, Cybernetics, Computer Science, User Experience, Smart Home, Design, Security, Privacy, Data Protection |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10182225 |
Archive Staff Only
 |
View Item |
