Chalhoub, George;
Flechais, Ivan;
(2020)
“Alexa, Are You Spying on Me?”: Exploring the Effect of User Experience on the Security and Privacy of Smart Speaker Users.
In:
HCI for Cybersecurity, Privacy and Trust. HCII 2020. Lecture Notes in Computer Science (LNISA).
(pp. pp. 305-325).
Springer International Publishing: Cham, Switzerland.
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Abstract
Smart speakers are useful and convenient, but they are associated with numerous security and privacy threats. We conducted thirteen interviews with users of smart speakers to explore the effect of user experience (UX) factors on security and privacy. We analyzed the data using Grounded Theory and validated our results with a qualitative meta-synthesis. We found that smart speaker users lack privacy concerns towards smart speakers, which prompts them to trade their privacy for convenience. However, various trigger points such as negative experiences evoke security and privacy needs. When such needs emerge, existing security and privacy features were not found to be user-friendly which resulted in compensatory behavior. We used our results to propose a conceptual model demonstrating UX’s effect on risk, perceptions and balancing behavior. Finally, we concluded our study by recommending user-friendly security and privacy features for smart speakers.
| Type: | Proceedings paper |
|---|---|
| Title: | “Alexa, Are You Spying on Me?”: Exploring the Effect of User Experience on the Security and Privacy of Smart Speaker Users |
| Event: | 22nd HCI International Conference, HCII 2020 |
| ISBN-13: | 978-3-030-50308-6 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1007/978-3-030-50309-3_21 |
| Publisher version: | https://doi.org/10.1007/978-3-030-50309-3_21 |
| Language: | English |
| Additional information: | This version is the author-accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | User experience, Smart speaker, Security, Privacy, Behaviors |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10182222 |
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