Cunico, Giovanni;
Zimmermann, Nici;
Videira, Nuno;
(2023)
Playing the new devil’s advocate role in facilitated modelling processes to address group homogeneity.
Journal of the Operational Research Society
10.1080/01605682.2023.2263101.
(In press).
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Abstract
To address complex issues, facilitated modelling aims to represent and accommodate plural worldviews from many stakeholders and experts. In these contexts, group homogeneity can become problematic when participants’ plurality of perspectives and information is missing and people attending facilitated sessions have similar problem perceptions and interests. This is a challenge because it can lead to narrow discussion, groupthink and undermine output quality. Despite not being uncommon, effective approaches to deal with homogeneity are hardly reported. This paper presents a new role—the New Devil’s Advocate—in which some facilitators leave their neutrality-oriented stance and act as the missing stakeholders. The paper illustrates a first application to a group model building process aimed at supporting the development of energy efficiency policies in the UK. To evaluate the results, workshop transcripts were coded, participants’ and facilitators’ feedback collected, and the modelling output assessed with respect to the New Devil’s Advocate interventions during the workshop. Although the role performance appears to increase facilitators’ workload and be influenced by role performers’ personality and background, the analysis shows positive results as a promising practice to address homogeneity. Additionally, it offers a practical experience of how facilitation teams may temporarily abandon neutrality and intervene on content.
| Type: | Article |
|---|---|
| Title: | Playing the new devil’s advocate role in facilitated modelling processes to address group homogeneity |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1080/01605682.2023.2263101 |
| Publisher version: | https://doi.org/10.1080/01605682.2023.2263101 |
| Language: | English |
| Additional information: | © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent. |
| Keywords: | Community OR; group decision making; problem structuring; soft OR; system dynamics; decision support systems |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Bartlett School Env, Energy and Resources |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10178808 |
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