Sun, Chongling;
Chrysikou, Evangelia;
Savvopoulou, Eleftheria;
Hernandez-Garcia, Eva;
Fatah gen. Schieck, Ava;
(2023)
Healthcare Built Environment and Telemedicine Practice for Social and Environmental Sustainability.
Sustainability
, 15
(3)
, Article 2697. 10.3390/su15032697.
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Abstract
The practice of telemedicine started at the beginning of the 20th century but has never been widely implemented, even though it is significantly sustainable compared to traveling to healthcare However, the ongoing COVID-19 pandemic pushed organisations and patients to accept this technology. During the pandemic, telemedicine consultations took place in ad hoc environments without much preparation and planning. As a result, there is a knowledge gap in the field between telemedicine’s clinical care services and healthcare built environment, in terms of design. This research focused on addressing the quality of service and experience of telemedicine in primary healthcare settings and how this could be influenced by the digital infrastructure. Our aim was to understand the correlations between telemedicine and healthcare built environment and whether the latter could have a significant impact on telemedicine practice. The methodology included interviews with professionals involved in healthcare planning, architecture and ethnography, and end user research involving telemedicine sessions. The interviews highlighted that professionals involved in the design of healthcare environments demonstrated limited consideration of telemedicine environments. Yet, the ethnographic, end-user research identified areas where the telemedicine environment could affect user experience and should be taken into consideration in the design of such spaces.
| Type: | Article |
|---|---|
| Title: | Healthcare Built Environment and Telemedicine Practice for Social and Environmental Sustainability |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.3390/su15032697 |
| Publisher version: | https://doi.org/10.3390/su15032697 |
| Language: | English |
| Additional information: | This work is licensed under a Creative Commons Attribution 4.0 International License. The images or other third-party material in this article are included in the Creative Commons license, unless indicated otherwise in the credit line; if the material is not included under the Creative Commons license, users will need to obtain permission from the license holder to reproduce the material. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ |
| Keywords: | Telemedicine, healthcare built environment, COVID-19, primary health care, remote consultation |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > The Bartlett Sch of Const and Proj Mgt > Bartlett Real Estate Institute |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10164264 |
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