Reicherts, L;
Zargham, N;
Bonfert, M;
Rogers, Y;
Malaka, R;
(2021)
May I Interrupt? Diverging Opinions on Proactive Smart Speakers.
In:
Proceedings of CUI 2021 - 3rd Conference on Conversational User Interfaces.
Association for Computing Machinery (ACM): New York, NY, USA.
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Abstract
Although smart speakers support increasingly complex multi-turn dialogues, they still play a mostly reactive role, responding to user’s questions or requests. With rapid technological advances, they are becoming more capable of initiating conversations by themselves. However, before developing such proactive features, it is important to understand how people perceive different types of agent-initiated interactions. We conducted an online survey in which participants () rated 8 scenarios around proactive smart speakers on different aspects. Despite some controversy around proactive systems, we found that participants’ ratings were surprisingly positive. However, they also commented on potential issues around user privacy and agency as well as undesirable interference with ongoing (social) activities. We discuss these findings and their implications for future avenues of research on proactive smart speakers.
| Type: | Proceedings paper |
|---|---|
| Title: | May I Interrupt? Diverging Opinions on Proactive Smart Speakers |
| Event: | CUI '21: CUI 2021 - 3rd Conference on Conversational User Interfaces |
| ISBN-13: | 9781450389983 |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1145/3469595.3469629 |
| Publisher version: | https://doi.org/10.1145/3469595.3469629 |
| Language: | English |
| Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
| Keywords: | Conversational Agents, Voice Assistants, Smart Speakers, Proactive Agents, Smart Home |
| UCL classification: | UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science UCL > Provost and Vice Provost Offices > UCL BEAMS |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10152524 |
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