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The role of context in the nature and development of DIY impact measurement tools: a case study

Seymour, V; (2019) The role of context in the nature and development of DIY impact measurement tools: a case study. Voluntary Sector Review , 10 (3) pp. 273-290. 10.1332/204080519X15737307530163. Green open access

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Abstract

This article aims to explore the nature of do-it-yourself (DIY) impact measurement tools used in the voluntary sector, using a contextual inquiry approach. This is an understudied area of research, knowledge that would be considerably valuable for practitioners in the sector who wish to create their own DIY impact measurement tool. Semi-structured interviews and observation sessions are used to explore an example of a DIY impact measurement tool, the processes of its creation and operation, and how it has been shaped, from the perspective of a UK environmental charity. The study identifies how and why the tool was created as well as which resources are being used to build it. Findings show that the functionality and requirements of the DIY impact measurement tool are mostly shaped by the charity’s social, cultural and organisational characteristics.

Type: Article
Title: The role of context in the nature and development of DIY impact measurement tools: a case study
Open access status: An open access version is available from UCL Discovery
DOI: 10.1332/204080519X15737307530163
Publisher version: https://doi.org/10.1332/204080519X15737307530163
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: DIY tools; contextual inquiry; impact measurement; volunteering
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
URI: https://discovery.ucl.ac.uk/id/eprint/10121817
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