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Value Co-Creation in ICT Services Company: A Case Study of a Cross-Border Acquisition

Heim, I; Han, T; Ghobadian, A; (2018) Value Co-Creation in ICT Services Company: A Case Study of a Cross-Border Acquisition. Journal of East-West Business , 24 (4) pp. 319-338. 10.1080/10669868.2018.1467841. Green open access

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Abstract

Post-merger and acquisition (M&A) integration is especially important for the services industry, where value co-creation between actors plays a crucial role. This paper is a qualitative single case study of a multinational company (MNE) in information technology (ICT) industry, and the post-acquisition processes of its subsidiary in Russia. The main contribution of this article is the application of a value co-creation view, to the settings of the international business. We also identify the actors and their roles and activities in the value co-creation in the Russian context.

Type: Article
Title: Value Co-Creation in ICT Services Company: A Case Study of a Cross-Border Acquisition
Open access status: An open access version is available from UCL Discovery
DOI: 10.1080/10669868.2018.1467841
Publisher version: http://dx.doi.org/10.1080/10669868.2018.1467841
Language: English
Additional information: This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons. org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Keywords: Knowledge-intensive business services, post-acquisition integration, Russia, value co-creation
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > SSEES
URI: https://discovery.ucl.ac.uk/id/eprint/10110899
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