Mustapa, Fara Diva; (2004) Outsourcing in Malaysian healthcare support services: A study on the causes of increased operational costs. Masters thesis (M.Sc), UCL (University College London).

Text Outsourcing_in_Malaysian_healt.pdf Download (5MB)

Abstract

This report explores the causes of the significant increase in the healthcare support services due to outsourcing. It starts by discussing general view on the scope of outsourcing particularly on the reasons, benefits, drawbacks and the management. The issue derived from the drawbacks of outsourcing which surfaces from the transaction costs is then emphasize to generate better understandings on the risks of outsourcing. Coupled with the benefits to the host organization, drawbacks like the search and information costs, negotiating and bargaining, and the costs of policing and enforcement could affect the outsourcing process and later creates additional spending by the client. The bounded rationality, opportunism and the asset specificity are the main reasons for the existence of the three. The broad scope of the outsourcing project implemented by the Malaysian Ministry of Health to its support services for the period of 15 years resulted is another contributing factor that exposed the private service provider to uncertainty which later created a risk averse behavior from them particularly on their pricing. Hence, a details measurement needs to be done to safeguards the interests and security of both parties. All of the above are the factors that lead to the increased spending on the support service.

Downloads since deposit

Loading...

80Downloads

Download activity - last month

Export as XMLJSONCSV

Loading...

Download activity - last 12 months

Export as CSVJSONXML

Loading...

Downloads by country - last 12 months

Export as CSVJSONXML

Loading...

Archive Staff Only

View Item