Mackett, R; (2020) Reducing travel anxiety by making infrastructure and services more accessible. Presented at: Transportation Research Board (TRB) 99th Annual Meeting, Washington, D.C., USA.

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Abstract

The purpose of this presentation is to discuss the difficulties faced by people with mental health conditions (for example, anxiety and depression) when they travel and ways in which infrastructure and services can be made more accessible to enable them to travel more. The evidence in the paper comes from an on-line survey of 385 people, all with mental health conditions. The paper concentrates on people with anxiety issues, which 90% of the respondents have. The anxieties are considered under five headings: interacting with fellow travelers, interacting with staff and purchasing tickets, wayfinding and obtaining help, the nature of the journey, and internal feelings. Various interventions to help improve access to infrastructure and services to help address the anxieties are discussed under these headings. The number of respondents who say that they would travel more if some of the interventions were introduced is then examined. The paper concludes that there are ways in which many of travel anxieties can be addressed and that it seems that introducing these types of intervention would produce more trips. For some types of travel this would generate extra revenue which would contribute to meeting the cost of the interventions to improve the accessibility of infrastructure and services.

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