Ninan, J;
Mahalingam, A;
Clegg, S;
Sankaran, S;
(2020)
ICT for external stakeholder management: sociomateriality from a power perspective.
Construction Management and Economics
, 38
(9)
pp. 840-855.
10.1080/01446193.2020.1755047.
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Abstract
External stakeholder support is critical to the success of megaprojects, necessitating strategic engagement, often using Information and Communications Technology (ICT). We conducted 30 semi-structured interviews with a megaproject team and analysed their social media communications with the project community. The findings show three ICT practices used for managing external stakeholders: visualisation, simulation and social mediatisation. Taking a sociomateriality lens we demonstrate how these practices are used for diverse unintended uses to manage external stakeholders. Anchored in a dimensions of power framework, we discuss how these ICT practices were strategically used for persuading, framing and hegemonizing external stakeholders in megaprojects. Theoretically, we highlight the role of ICT for managing external stakeholders over the current use of improving the competitive advantage of internal stakeholders. Practically, social media is used to articulate practices in all the strategic roles, positioning it in a role as a critical ICT tool for external stakeholder management in infrastructure megaprojects.
Type: | Article |
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Title: | ICT for external stakeholder management: sociomateriality from a power perspective |
Open access status: | An open access version is available from UCL Discovery |
DOI: | 10.1080/01446193.2020.1755047 |
Publisher version: | https://doi.org/10.1080/01446193.2020.1755047 |
Language: | English |
Additional information: | This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions. |
Keywords: | Megaprojects, ICT in construction, strategies, external Stakeholders, dimensions of Power |
UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment |
URI: | https://discovery.ucl.ac.uk/id/eprint/10097035 |
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