Pothong, K; Turner, S; (2020) Living with Hearing Loss in a Connected Home: White Paper. UCL Department of Science, Technology, Engineering and Public Policy (STEaPP): London, UK.

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Abstract

This paper provides insights into the requirements and expectations of people with hearing loss in engagement with connected devices at home, derived from a questionnaire and a stakeholder workshop, and supported by relevant literature. The paper details challenges facing people with hearing loss in engagement with connected technologies and identifies priority areas for technology intervention and development. The workshop was organised by the PETRAS National Centre of Excellence for IoT Systems Cybersecurity. It was attended by representatives from technology companies and various UK groups for people with hearing loss (both profoundly deaf and hard-of-hearing, as well as cochlear implant users), some individual end-users with various types of hearing loss, and researchers. Whether they like it or not, people with hearing loss may depend on a hearing person or technologies (e.g. hearing aid and voice recognition to text) to communicate and interact with the hearing world. While technology intervention can reduce needs for help from hearing people, it inevitably increases dependency on technologies. This can lead to people with hearing loss feeling out of control, especially when communication technologies do not function as expected, often without any back-up, failsafe or contingency plans. Without reliable technologies – mainstream and/or specialist – to bridge the gap between visual- and voice-based (oral) communications, people with hearing loss are at risk of isolation and exclusion.

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