Boddy, Janet; Smith, Marjorie; (2007) Evaluation of the Parentline Plus helpline: key findings. Unpublished report to Parentline Plus: Thomas Coram Research Unit, Institute of Education.

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Abstract

This report describes an evaluation of the Parentline helpline, carried out in 2006. It builds on the findings of an earlier evaluation, conducted by the authors between August 2002 and March 2003. The current evalaution focused on callers' perceptions of the helpline service, in order to determine whether the characteristics of callers using the service, and their reported perceptions of using the helpline, differed from callers interviewed in the original evaluation four years ago. More broadly, the evaluation aimed to inform the future development of Parentline services, by gathering detailed information on the extend to which callers' perceived needs were met by the universal helpline service.

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