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Trust in Mediated Interactions

Riegelsberger, J; Sasse, A; McCarthy, JD; (2009) Trust in Mediated Interactions. In: Joinson, AM and McKenna, KYA and Postmes, T and Reips, UD, (eds.) Oxford Handbook of Internet Psychology. Oxford University Press: Oxford, UK. Green open access

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Abstract

This article presents a brief overview of the background of trust research and its relevance. It then introduces a framework for trust in mediated interactions that draws on existing models and findings, and applies this to human trust in other humans, organizations (e.g., e-commerce vendors), and technology (e.g., websites). Beyond incorporating variables related to the trusting and the trusted actor, the framework accommodates key contextual factors. Rather than treating trustworthiness as a relatively stable attribute of the trusted actor, the framework considers how trustworthiness is influenced by these contextual factors. This framework will help researchers in aligning disparate research findings and it may be a step towards building a theory of trust in human-computer interactions. For designers, the benefit lies in helping them to fully explore the available design space of systems fostering trust in mediated interactions.

Type: Book chapter
Title: Trust in Mediated Interactions
ISBN-13: 9780199561803
Open access status: An open access version is available from UCL Discovery
DOI: 10.1093/oxfordhb/9780199561803.013.0005
Publisher version: http://dx.doi.org/10.1093/oxfordhb/9780199561803.0...
Language: English
Additional information: Riegelsberger, J; Sasse, A; McCarthy, JD; (2009) Trust in Mediated Interactions. In: Joinson, AM and McKenna, KYA and Postmes, T and Reips, UD, (eds.) Oxford Handbook of Internet Psychology, reproduced by permission of Oxford University Press http://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199561803.001.0001/oxfordhb-9780199561803-e-005.
Keywords: E-commerce, Human-computer interaction, Trust research, Trustworthiness, Websites
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/20288
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