Vitos, M; Altenbuchner, J; Stevens, M; Conquest, G; Lewis, J; Haklay, M; (2017) Supporting collaboration with non-literate forest communities in the congo-basin. In: CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing. (pp. pp. 1576-1590). ACM: New York, NY, USA.

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Abstract

Providing indigenous communities with ICT tools and methods for collecting and sharing their Traditional Ecological Knowledge is increasingly recognised as an avenue for improvements in environmental governance and socialenvironmental justice. In this paper we show how we carried out a usability engineering effort in the “wild” context of the Congolese rainforest – designing, evaluating and iteratively improving novel collaborative data collection interfaces for non-literate forest communities that can subsequently be used to facilitate communication and information sharing with logging companies. Working in this context necessitates adopting a thoroughly flexible approach to the design, development, introduction and evaluation of technology and the modes of interaction it offers. We show that we have improved participant accuracy from about 75% towards 95% and provide a set of guidelines for designing and evaluating ICT solutions in “extreme circumstances” – which hold lessons for CSCW, HCI and ICT4D practitioners dealing with similar challenges.

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