UCL Discovery
UCL home » Library Services » Electronic resources » UCL Discovery

Framing Catastrophic Failure as a Learning Opportunity

Doshi, AR; Chai, S; Silvestri, L; (2017) Framing Catastrophic Failure as a Learning Opportunity. In: Attic, G, (ed.) Academy of Management Proceedings. Academy of Management: Atlanta, GA, USA. Green open access

[thumbnail of Doshi-A_framing_catastrophic_failure.pdf]
Preview
Text
Doshi-A_framing_catastrophic_failure.pdf - Accepted version

Download (139kB) | Preview

Abstract

In recent times, failure has been hailed as a valuable trigger to organizational learning. This is especially true in organizations pursuing radical innovation that address humanity’s grand challenges. For organizations to be able to learn, however, both the organization and its stakeholders must frame failure as a learning instance. By examining an extreme case, we explore how an organization makes strategic use of traditional and social media to influence stakeholders’ meaning-making process in the aftermath of highly visible catastrophic failure. We identify two sets of complementary strategies: Amplifying/Retrenching and Grounding/Elevating. The organization used these strategies to regulate the frequency and type of content it made available to stakeholders. We theorize that the intimacy provided by social media and the formality of established news outlets may, together, contribute to influencing stakeholders to see failure in positive terms and maintain their support.

Type: Proceedings paper
Title: Framing Catastrophic Failure as a Learning Opportunity
Event: Academy of Management Annual Meeting 2017
Location: Atlanta, GA, USA
Dates: 04 August 2017 - 08 August 2017
Open access status: An open access version is available from UCL Discovery
DOI: 10.5465/ambpp.2017.188
Publisher version: https://doi.org/10.5465/ambpp.2017.188
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > UCL School of Management
URI: https://discovery.ucl.ac.uk/id/eprint/1547080
Downloads since deposit
70Downloads
Download activity - last month
Download activity - last 12 months
Downloads by country - last 12 months

Archive Staff Only

View Item View Item