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Measuring Interaction in Workplaces

Sailer, K; Koutsolampros, P; Austwick, M; Varoudis, T; Hudson-Smith, A; (2016) Measuring Interaction in Workplaces. In: Dalton, NS and Schnädelbach, H and Wiberg, M and Varoudis, T, (eds.) Architecture and Interaction: Human Computer Interaction in Space and Place. (pp. 137-161). Springer: Cham, Switzerland. Green open access

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Interactions in the workplace have long been studied by the architectural research community, however, in the past, the majority of those contributions focused on single case studies. Drawing on a much larger empirical sample of 27 offices, this chapter aims at establishing a baseline of understanding how the physical structure of office buildings shapes human behaviours of interaction. This may form a foundation for the Human-Computer Interaction (HCI) community to investigate the impact of embedded computer technology on human behaviours inside buildings. Methods of data collection included an analysis of floor plans with Space Syntax techniques and direct observations of space usage patterns. Exploring this data, different patterns emerged: interactions appeared unevenly distributed in space; interaction rates as well as preferences for locations varied by industry; spatial configuration appeared to create affordances for interaction, since unplanned interactions outside of meeting rooms tended to cluster in more visually connected areas of the office; in addition, seven different micro-behaviours of interaction were identified, each of them driven by affordances in both the built environment and the presence of other people; last but not least, locations for interactions showed clear time-space routines. The chapter closes with interpretations of the results, reflecting on the problem of predictability and how these insights could be useful for evidence-based design, but also the HCI community. It also gives an outlook on future developments regarding the constant logging of human behaviours in offices with emerging technologies.

Type: Book chapter
Title: Measuring Interaction in Workplaces
ISBN-13: 978-3-319-30026-9
Open access status: An open access version is available from UCL Discovery
DOI: 10.1007/978-3-319-30028-3_7
Publisher version: https://doi.org/10.1007/978-3-319-30028-3_7
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Interaction, Workplace Environment, Space Syntax, Human computer interaction, Office building, Face-to-face, Visualisation
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Centre for Advanced Spatial Analysis
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > The Bartlett School of Architecture
URI: https://discovery.ucl.ac.uk/id/eprint/1478287
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