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Design Frictions for Mindful Interactions: The Case for Microboundaries

Cox, AL; Gould, SJJ; Cecchinato, ME; Iacovides, I; Renfree, I; (2016) Design Frictions for Mindful Interactions: The Case for Microboundaries. In: CHI EA '16 Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems. (pp. pp. 1389-1397). ACM: New York, NY, USA. Green open access

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Abstract

Design frictions, a term found in popular media articles about user experience design, refer to points of difficulty occurring during interaction with technology. Such articles often argue that these frictions should be removed from interaction flows in order to reduce the risk of user frustration and disengagement. In this paper we argue that, in many scenarios, designing friction into interactions through the introduction of microboundaries, can, in fact, have positive effects. Design frictions can disrupt “mindless” automatic interactions, prompting moments of reflection and more “mindful” interaction. The potential advantages of intentionally introduced frictions are numerous: from reducing the likelihood of errors in data-entry tasks, to supporting health-behaviour change.

Type: Proceedings paper
Title: Design Frictions for Mindful Interactions: The Case for Microboundaries
Event: 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
Location: San Jose, CA, USA
Dates: 07 May 2016 - 12 May 2016
ISBN: 9781450340823
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/2851581.2892410
Publisher version: http://dx.doi.org/10.1145/2851581.2892410
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Design frictions, microboundaries, lockouts, wellbeing, slow technology
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1475258
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