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Strategies for conducting situated studies of technology use in hospitals

Blandford, A; Berndt, E; Furniss, D; O Kane, AA; Rajkomar, A; Catchpole, K; Mayer, A; ... Randell, R; + view all (2014) Strategies for conducting situated studies of technology use in hospitals. Cognition, Technology and Work , 17 (4) pp. 489-502. 10.1007/s10111-014-0318-7. Green open access

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Abstract

Ethnographic methods are widely used for understanding situated practices with technology. When authors present their data gathering methods, they almost invariably focus on the bare essentials. These enable the reader to comprehend what was done, but leave the impression that setting up and conducting the study was straightforward. Text books present generic advice, but rarely focus on specific study contexts. In this paper, we focus on lessons learnt by non-clinical researchers studying technology use in hospitals: gaining access; developing good relations with clinicians and patients; being outsiders in healthcare settings; and managing the cultural divide between technology human factors and clinical practice. Drawing on case studies across various hospital settings, we present a repertoire of ways of working with people and technologies in these settings. These include engaging clinicians and patients effectively, taking an iterative approach to data gathering and being responsive to the demands and opportunities provided by the situation. The main contribution of this paper is to make visible many of the lessons we have learnt in conducting technology studies in healthcare, using these lessons to present strategies that other researchers can take up.

Type: Article
Title: Strategies for conducting situated studies of technology use in hospitals
Open access status: An open access version is available from UCL Discovery
DOI: 10.1007/s10111-014-0318-7
Publisher version: http://dx.doi.org/10.1007/s10111-014-0318-7
Language: English
Additional information: This article is distributed under the terms of the Creative Commons Attribution License which permits any use, distribution,and reproduction in any medium, provided the original author(s) and the source are credited.
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Medical Sciences > Cancer Institute
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1459327
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