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Personalised email tools: a solution to email overload?

Cecchinato, ME; Bird, J; Cox, AL; (2014) Personalised email tools: a solution to email overload? In: Personalizing Behavior Change Technologies: CHI 2014 Workshop. ACM Conference on Human Factors in Computing Systems (CHI): Toronto, Canada. Green open access

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Abstract

The stress resulting from the daily demands of email exchange and management has been labelled email overload. The extent to which individuals are affected by email overload has much to do with personal, cultural, and contextual differences. However, in general people are inefficient at dealing with email and could potentially reduce the stress associated with it if they changed their behaviour. In this paper, we review some of the strategies offered in the literature, as well as some email tools that have been developed to help people manage their inboxes. We point out the benefits and disadvantages of them, suggesting that adaptive approaches might be more effective at facilitating email behaviour changes than fixed one-size-fits-all solutions. We argue that the adaptation should be the result of personalisation (controlled by the system) and customisation (controlled by the user) because these processes support behaviour change in different ways.

Type: Proceedings paper
Title: Personalised email tools: a solution to email overload?
Event: CHI 2014 Workshop on Personalizing Behavior Change Technologies
Location: Toronto, Canada
Open access status: An open access version is available from UCL Discovery
Publisher version: http://personalizedchange.weebly.com/position-pape...
Language: English
Additional information: Copyright © 2014 ACM.
Keywords: Email overload; email tools; behaviour-change technologies
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1449511
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