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Planning for multiple task work: an analysis of a medical reception worksystem

Hill, B; Long, J; Smith, W; Whitefield, A; (1993) Planning for multiple task work: an analysis of a medical reception worksystem. In: Ashlund, S and Mullet, K and Henderson, A and Hollnagel, E and White, TN, (eds.) Bridges between worlds : Conference on Human Factors in Computing Systems, INTERACT '93 and CHI '93, Amsterdam, the Netherlands, 24-29 April 1993. (pp. 314 - 320). Association for Computing Machinery: New York, US. Green open access

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Abstract

This paper presents an investigation of interactive worksystem planning in the multiple task work domain of medical reception. In an observational study of a medical reception worksystem, three different types of plan were identified: the task plan, the procedure plan and the activity plan. These three types of plan were required for effective working in the domain of medical reception, because of the many similar concurrent tasks, the frequency of behaviour switching between tasks and the need for consistency within the worksystem. It is proposed, therefore, that to design effective interactive human-computer worksystems for the domain of medical reception (and possibly for other work domains of a similar nature), the designer must specify the three different types of plan and the relationships between them. The three types of plan in medical reception are discussed in the context of design issues such as the allocation of planning structures.

Type: Proceedings paper
Title: Planning for multiple task work: an analysis of a medical reception worksystem
ISBN: 0897915755
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/169059.169250
Publisher version: http://dx.doi.org/10.1145/169059.169250
Language: English
Additional information: © ACM, 1993. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Bridges between worlds : Conference on Human Factors in Computing Systems, INTERACT '93 and CHI '93, Amsterdam, the Netherlands, 24-29 April 1993 http://dx.doi.org/10.1145/169059.169250
Keywords: medical reception, planning and control, multiple tasks
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
URI: https://discovery.ucl.ac.uk/id/eprint/1367287
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