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Enhancing satisfaction with public services: The effect of recalling personal experiences

Ballart, Xavier; Hernandez, Enrique; Esteve, Marc; (2025) Enhancing satisfaction with public services: The effect of recalling personal experiences. International Public Management Journal (In press).

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Type: Article
Title: Enhancing satisfaction with public services: The effect of recalling personal experiences
Publisher version: https://www.tandfonline.com/journals/upmj20
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS > Dept of Political Science
URI: https://discovery.ucl.ac.uk/id/eprint/10187103
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