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Understanding Situationality using the Kepner-Tregoe Method in the Company Democracy Model to increase Employee Engagement and Knowledge Contribution

Markopoulos, Evangelos; Refflinghaus, Jens; Roell, Marven; Vanharanta, Hannu; (2022) Understanding Situationality using the Kepner-Tregoe Method in the Company Democracy Model to increase Employee Engagement and Knowledge Contribution. In: Creativity, Innovation and Entrepreneurship. (pp. pp. 196-207). AHFE International Green open access

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Abstract

This paper integrates the concepts of critical thinking and change-making by introducing the problem-solving Kepner-Tregoe (KT) Method in the Company Democracy Model. The concept of situationality, as presented in the Company Democracy Model (CDM), is further supported in this paper with the KT problem-solving methods to identify the core nature of a specific situational concern that supports people’s critical thinking. The paper defines and analyses the KT methods’ situational concerns, categorized into five areas: understanding a situation, deviation cause, alternatives selection, risk reduction, and chance enhancement. Identifying the core nature of a specific situational concern helps to find a thinking approach that leads to an idea that is transformed into an innovative process, product, or service. The paper uses the Aristotelian golden mean to effectively balance this employee performance and identity imbalances that feed the development of corrective actions and impact behavioral change.

Type: Proceedings paper
Title: Understanding Situationality using the Kepner-Tregoe Method in the Company Democracy Model to increase Employee Engagement and Knowledge Contribution
Event: 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022)
Open access status: An open access version is available from UCL Discovery
DOI: 10.54941/ahfe1001522
Publisher version: https://doi.org/10.54941/ahfe1001522
Language: English
Additional information: © 2022 Published by AHFE Open Access. The authors of papers published in the AHFE Open Access Proceedings will retain full copyrights as specified by the provisions of the Creative Commons: http://creativecommons.org/licenses/by/4.0.
Keywords: Company democracy, Problem solving, Human behaviour, Performance, Innovation, Management, Situationality, Critical thinking, Change management
UCL classification: UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > UCL School of Management
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL
URI: https://discovery.ucl.ac.uk/id/eprint/10153339
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