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A Likert Scale-Based Model for Benchmarking Operational Capacity, Organizational Resilience, and Disaster Risk Reduction

Pescaroli, G; Velazquez, O; Alcantara-Ayala, I; Galasso, C; Kostkova, P; Alexander, D; (2020) A Likert Scale-Based Model for Benchmarking Operational Capacity, Organizational Resilience, and Disaster Risk Reduction. International Journal of Disaster Risk Science 10.1007/s13753-020-00276-9. Green open access

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Abstract

Likert scales are a common methodological tool for data collection used in quantitative or mixed-method approaches in multiple domains. They are often employed in surveys or questionnaires, for benchmarking answers in the fields of disaster risk reduction, business continuity management, and organizational resilience. However, both scholars and practitioners may lack a simple scale of reference to assure consistency across disciplinary fields. This article introduces a simple-to-use rating tool that can be used for benchmarking responses in questionnaires, for example, for assessing disaster risk reduction, gaps in operational capacity, and organizational resilience. We aim, in particular, to support applications in contexts in which the target groups, due to cultural, social, or political reasons, may be unsuitable for in-depth analyses that use, for example, scales from 1 to 7 or from 1 to 10. This methodology is derived from the needs emerged in our recent fieldwork on interdisciplinary projects and from dialogue with the stakeholders involved. The output is a replicable scale from 0 to 3 presented in a table that includes category labels with qualitative attributes and descriptive equivalents to be used in the formulation of model answers. These include examples of levels of resilience, capacity, and gaps. They are connected to other tools that could be used for in-depth analysis. The advantage of our Likert scale-based response model is that it can be applied in a wide variety of disciplines, from social science to engineering.

Type: Article
Title: A Likert Scale-Based Model for Benchmarking Operational Capacity, Organizational Resilience, and Disaster Risk Reduction
Open access status: An open access version is available from UCL Discovery
DOI: 10.1007/s13753-020-00276-9
Publisher version: https://doi.org/10.1007/s13753-020-00276-9
Language: English
Additional information: This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
Keywords: Science & Technology, Physical Sciences, Geosciences, Multidisciplinary, Meteorology & Atmospheric Sciences, Water Resources, Geology, Assessment, Disaster risk reduction, Interdisciplinary, Likert scale, Questionnaires, Scales
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Civil, Environ and Geomatic Eng
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences > Inst for Risk and Disaster Reduction
URI: https://discovery.ucl.ac.uk/id/eprint/10097970
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