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Trusted teammates: Commercial digital games can be effective trust-building tools

Tan, E; Cox, AL; (2019) Trusted teammates: Commercial digital games can be effective trust-building tools. In: (Proceedings) CHI PLAY '19 Extended Abstracts: Extended Abstracts of the Annual Symposium on Computer-Human Interaction in Play Companion. (pp. pp. 705-713). ACM: New York, NY, USA. Green open access

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Abstract

Trust is a key component of high functioning virtual work teams. This study investigates the effectiveness of a commercial digital game in developing trust in virtual teams compared to a typical virtual team icebreaker. To achieve this, we outline important trust-building aspects that a game must have and identify the commercial digital game Spaceteam as a suitable candidate. Our results show that Spaceteam is more effective at developing trust in virtual teams compared to social icebreaker, indicated by differences in trusting behaviour. We did not find differences in perception of team trust or moderating effects of dispositional trust. Our findings suggest that digital games with trust-building aspects enable the verification of early trusting beliefs through gameplay, which in turn develops trust among team members. As these games are robust against individual differences in dispositional trust, it is applicable across any team composition. Our findings support the use of digital games as viable trust-building tools for virtual work teams.

Type: Proceedings paper
Title: Trusted teammates: Commercial digital games can be effective trust-building tools
Event: CHI PLAY '19 Extended Abstracts: Extended Abstracts of the Annual Symposium on Computer-Human Interaction in Play Companion
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3341215.3356296
Publisher version: https://doi.org/10.1145/3341215.3356296
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: Applied computing, Computers in other domains, Personal computers and PC applications, Computer games
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
URI: https://discovery.ucl.ac.uk/id/eprint/10089877
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