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Technological capacity in the public sector: the case of Estonia

Lember, V; Kattel, R; Tõnurist, P; (2018) Technological capacity in the public sector: the case of Estonia. International Review of Administrative Sciences , 84 (2) pp. 214-230. 10.1177/0020852317735164. Green open access

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Abstract

Technology is clearly a critical factor in the lives of organizations, yet there are only a few studies that deal with technology and public organizations. In this article, we propose to understand technological change in the public sector, in particular, how technology influences administrative capacity, through a new concept of technological capacity. We use the case of Estonia – internationally associated with a strong e-state profile – as an exploratory case to answer two research questions: ‘Why and how does technological change take place in the public sector?’ and ‘How does technological change influence administrative capacity in public organizations?’ We demonstrate how dynamic and static change in technological capacities is influenced by four different public sector feedback and selection mechanisms. We conclude that in spite of the neglected position of technology in the public administration literature, technology is an intrinsic factor in how administrative capacity evolves.

Type: Article
Title: Technological capacity in the public sector: the case of Estonia
Open access status: An open access version is available from UCL Discovery
DOI: 10.1177/0020852317735164
Publisher version: https://doi.org/10.1177/0020852317735164
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: digital government, Estonia, public sector innovation, technological capacity
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of the Built Environment > Inst for Innovation and Public Purpose
URI: https://discovery.ucl.ac.uk/id/eprint/10051254
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