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Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management

Boardman, R; Sasse, MA; Spence, R; (2002) Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management. In: Proceedings of the 2002 ACM conference on Computer Supported Cooperative Work. ACM Green open access

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Abstract

Email interfaces provide poor support for the personal information management (PIM) activities that users have adopted them for. This paper reports a user study that highlights how two aspects of PIM, information management and task management, cut across a range of tools, including email. We argue that effective support for such cross-tool activities cannot be provided through a focus on one interface such as email alone. Instead, a cross-tool approach is needed in PIM-related research and design. We present a prototype aimed at improving cross-tool support for information management, and report the results from an initial evaluation.

Type: Proceedings paper
Title: Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management
Event: 2002 Computer Supported Cooperative Work Conference
Open access status: An open access version is available from UCL Discovery
Language: English
Additional information: © 2002 ACM. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of CSCW 2002.
Keywords: Email, personal information management, task management, cross-tool research, reference task agenda
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/20333
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