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Examining Users' Repertoire of Internet Applications

Rimmer, J; Wakeman, I; Sheeran, L; Sasse, MA; (1999) Examining Users' Repertoire of Internet Applications. In: Sasse, MA and Johnson, C, (eds.) Proceedings of Human-Computer Interaction - INTERACT '99. (pp. 654 - 660). IOS Press: Netherlands: Amsterdam. Green open access

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Abstract

The language within user interfaces should match the language of the user. However, there has been very little work on how to capture this language and in particular, the lexicon of the user. In this paper we describe how the tools from discourse analysis can be used to capture these lexicons, and show how they vary according to the function of the text. We conducted semi-structured interviews and questionnaires to collect texts for analysis. Analysis showed a variety of repertoires used to describe typical network applications, such as email and Web use. We present these repertoires and describe how they can be used in the design of the user interface.

Type: Proceedings paper
Title: Examining Users' Repertoire of Internet Applications
Event: Human-Computer Interaction INTERACT 99
Location: EDINBURGH, SCOTLAND
Dates: 1999-08-30 - 1999-09-03
ISBN: 0-9673355-0-7
ISBN-13: 978-0-9673355-0-6
Open access status: An open access version is available from UCL Discovery
Publisher version: https://www.iospress.nl/book/human-computer-intera...
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: discourse analysis, repertoire, conceptual design, internet interfaces, email, World Wide Web
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/20322
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