Dunne, KO; (2006) Effective leadership in the multi-faceted client organisation: A case study on the Olympic client coalition. Doctoral thesis , UCL (University College London).

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Abstract

Despite encouragement from the academic community, the construction industry continues to take a task and process orientated approach to both construction projects and clients. The multi-faceted client presents a complex series of cross-functional objectives and organisational considerations which must be managed throughout a construction project. Soft systems methodology and relating theories can be applied to the variables affecting the dynamics of a construction industry client and also the processes that determine the outcome of a project. However it is the effective leadership of this management process that ensures the satisfaction of all stakeholders involved and fundamentally, the success of a project. The 2012 London Olympic Games present a number of key challenges to the construction industry. Furthermore, the breadth and diversity of project stakeholders of the Olympic client coalition lend this project the potential to set many precedents, particularly in terms of client leadership. Therefore, to illustrate the Industry's perspective on current practice and the need for client leadership, the researcher undertakes a critical investigation into the client coalition formed in the preparation of the 2012 Games. Keywords Construction client, leadership, Olympics, soft systems methodology.

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