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Hate is not binary: Studying abusive behavior of #GamerGate on Twitter

Chatzakou, D; Kourtellis, N; Blackburn, J; De Cristofaro, E; Stringhini, G; Vakali, A; (2017) Hate is not binary: Studying abusive behavior of #GamerGate on Twitter. In: HT '17 Proceedings of the 28th ACM Conference on Hypertext and Social Media. (pp. pp. 65-74). ACM: New York, USA. Green open access

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Abstract

Over the past few years, online bullying and aggression have become increasingly prominent, and manifested in many different forms on social media. However, there is little work analyzing the characteristics of abusive users and what distinguishes them from typical social media users. In this paper, we start addressing this gap by analyzing tweets containing a great amount of abusiveness. We focus on a Twitter dataset revolving around the Gamergate controversy, which led to many incidents of cyberbullying and cyberaggression on various gaming and social media platforms. We study the properties of the users tweeting about Gamergate, the content they post, and the differences in their behavior compared to typical Twitter users. We find that while their tweets are often seemingly about aggressive and hateful subjects, "Gamergaters" do not exhibit common expressions of online anger, and in fact primarily differ from typical users in that their tweets are less joyful. They are also more engaged than typical Twitter users, which is an indication as to how and why this controversy is still ongoing. Surprisingly, we find that Gamergaters are less likely to be suspended by Twitter, thus we analyze their properties to identify differences from typical users and what may have led to their suspension. We perform an unsupervised machine learning analysis to detect clusters of users who, though currently active, could be considered for suspension since they exhibit similar behaviors with suspended users. Finally, we confirm the usefulness of our analyzed features by emulating the Twitter suspension mechanism with a supervised learning method, achieving very good precision and recall.

Type: Proceedings paper
Title: Hate is not binary: Studying abusive behavior of #GamerGate on Twitter
Event: HT '17 28th ACM Conference on Hypertext and Social Media
ISBN-13: 9781450347082
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/3078714.3078721
Publisher version: http://doi.org/10.1145/3078714.3078721
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
UCL classification: UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1555641
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