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Applying a new concept for strategic performance indicators

Carhart, NJ; Bouch, C; Walsh, CL; Dolan, T; (2016) Applying a new concept for strategic performance indicators. Infrastructure Asset Management , 3 (4) pp. 143-153. 10.1680/jinam.16.00016. Green open access

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Abstract

Performance measurement provides critical information for strategic decision-making about the future of national infrastructure provision. The process of developing appropriate performance indicators must be based on an understanding of the high-level desired outcomes that infrastructure systems are intended to facilitate. These outcomes may be complex and dynamic and vary across the spectrum of infrastructure stakeholders. This paper demonstrates a conceptual process for developing outcome-related performance indicators by using case studies from the UK rail and water sectors. The case studies show that the process can provide an industry-specific picture of desired outcomes across the main stakeholders, together with their dimensions and associated performance indicators (so-called partial indicators). The work highlights potential shortfalls of a sector-by-sector approach to outcome-oriented strategic performance indicators and suggests that further work is required to integrate partial indicators to provide a holistic picture that recognises the contributions often made by a variety of infrastructures to a given high-level desired outcome.

Type: Article
Title: Applying a new concept for strategic performance indicators
Open access status: An open access version is available from UCL Discovery
DOI: 10.1680/jinam.16.00016
Publisher version: http://dx.doi.org/10.1680/jinam.16.00016
Additional information: This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Keywords: Government infrastructure planning social impact
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Civil, Environ and Geomatic Eng
URI: https://discovery.ucl.ac.uk/id/eprint/1539957
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