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Ingredients of Institutional Reputations and Citizens' Compliance with Agency Recommendations

Capelos, T; Provost, CL; Parouti, M; Barnett, J; Chenoweth, J; Fife-Schaw, C; Kelay, T; (2016) Ingredients of Institutional Reputations and Citizens' Compliance with Agency Recommendations. Regulation and Governance , 10 (4) pp. 350-367. 10.1111/rego.12097. Green open access

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Abstract

The purpose of this study is to examine the link between the reputational components of efficacy and moral reliability of institutions, and citizens' compliance with institutional recommendations. Research on bureaucratic reputations highlights the significance of positive political reputations based on credibility and legitimacy, but the impact of these components is not systematically isolated and studied. We draw insights from political psychology to move beyond a positive-negative valence-based approach of reputation, and highlight the different effect of efficacy and moral reliability components of reputation on citizens' cooperation, engagement in water saving activities, and levels of complaints. We use the Cypriot Water Authority as a case study and inquire how its institutional reputation influences Cypriot citizens' behavior regarding water use. Our data was collected via a representative national survey administered to a random sample of 800 Cypriots in the spring of 2009 and show that favorable perceptions of particular components of institutional reputation shape the levels of satisfaction with specific organizational outputs.

Type: Article
Title: Ingredients of Institutional Reputations and Citizens' Compliance with Agency Recommendations
Open access status: An open access version is available from UCL Discovery
DOI: 10.1111/rego.12097
Publisher version: http://dx.doi.org/10.1111/rego.12097
Language: English
Additional information: This version is the author accepted manuscript. For information on re-use, please refer to the publisher’s terms and conditions.
Keywords: compliance; efficacy; institutional reputation; moral reliability; water authority
UCL classification: UCL
UCL > Provost and Vice Provost Offices > UCL SLASH
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS
UCL > Provost and Vice Provost Offices > UCL SLASH > Faculty of S&HS > Dept of Political Science
URI: https://discovery.ucl.ac.uk/id/eprint/1528674
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