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Hospital differences in patient satisfaction with care for breast, colorectal, lung and prostate cancers

Sherlaw-Johnson, C; Datta, P; McCarthy, M; (2008) Hospital differences in patient satisfaction with care for breast, colorectal, lung and prostate cancers. European Journal of Cancer , 44 (11) pp. 1559-1565. 10.1016/j.ejca.2008.03.023. Green open access

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Abstract

Background: We have investigated cancer patient satisfaction with care and the extent to which it varies between and within hospitals.Design and methods: A national survey of cancer patients in England with questions in 10 different dimensions for four common cancers: breast, colorectal, lung and prostate (55,674 patients). We compared hospitals across tumour types, and against the national average.Results: Dissatisfaction was greater (p < 0.001) in younger, female patients. Breast cancer patients expressed least, and prostate cancer patients expressed greatest dissatisfaction. Breast, colorectal and prostate cancers showed significant (p < 0.001) pair-wise correlations for standardised satisfaction scores, particularly for in-hospital care. Summed hospital satisfaction scores showed significant associations across different dimensions of care.Conclusions: Cancer patient satisfaction is measurably different between hospitals, as well as by tumour type. For many aspects of care there is evidence of systemic hospital-level factors that influence satisfaction as well as factors common to the care pathways experienced by individual patients. Factors amenable to clinical or managerial intervention deserve further investigation. (C) 2008 Elsevier Ltd. All rights reserved.

Type: Article
Title: Hospital differences in patient satisfaction with care for breast, colorectal, lung and prostate cancers
Open access status: An open access version is available from UCL Discovery
DOI: 10.1016/j.ejca.2008.03.023
Publisher version: http://dx.doi.org/10.1016/j.ejca.2008.03.023
Language: English
Keywords: patient satisfaction, surveys, quality of care, cancer, breast, colo-rectum, lung, QUALITY-OF-CARE, SURVIVAL, MANAGEMENT, INDICATORS, SERVICES, ENGLAND, REGION, PERCEPTIONS, GUIDELINES, VOLUME
UCL classification: UCL
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Population Health Sciences > Institute of Epidemiology and Health > Behavioural Science and Health
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences > Dept of Mathematics
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Maths and Physical Sciences > Dept of Mathematics > Clinical Operational Research Unit
URI: https://discovery.ucl.ac.uk/id/eprint/151814
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