Sasse, MA; Fentem, AC; (1994) Interacting with Multi-media, Multi-user Systems: Observations on Multi-Media Conferencing Tools. In: Proc. ECCE-7 Seventh European Conference on Cognitive Ergonomics. (pp. pp. 201-214). GMD (Gesellschaft fur Mathematik und Datenverarbeitung mbH): Bonn, Germany.

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Abstract

Interactive multi-media, multi-user systems systems are becoming increasingly common. Such systems have the potential to change the way in which we work and communicate, since they create the basis for applications in teleworking, distance education and global collaborative projects. Guidelines and design principles aimed at producing effective user interfaces to such systems have been put forward in the CSCW and multimedia literature. This paper introduces some of these guidelines, and examines whether they address the usability problems observed with such systems. The observations were obtained through a small exploratory study with a multimedia conferencing system. We identified several of the problems encountered by the users in the study which were not addressed by the design principles and guidelines. In conclusion, we put forward a list of items which should be considered in the design of user interfaces to multi-media, multiuser systems, and incorporated in human factors guidelines.

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