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Working 9-5?: Professional Differences in Email and Boundary Management Practices

Cecchinato, ME; Cox, AL; Bird, J; (2015) Working 9-5?: Professional Differences in Email and Boundary Management Practices. In: Begole, B and Kim, J and Inkpen, K and Woo, W, (eds.) CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. (pp. pp. 3989-3998). Association for Computing Machinery (ACM): New York, NY, USA. Green open access

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Abstract

Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and micro-boundary practices.

Type: Proceedings paper
Title: Working 9-5?: Professional Differences in Email and Boundary Management Practices
Event: 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15)
Location: Seoul, South Korea
ISBN-13: 9781450331456
Open access status: An open access version is available from UCL Discovery
DOI: 10.1145/2702123.2702537
Publisher version: http://dx.doi.org/10.1145/2702123.2702537
Language: English
Additional information: Email; work and personal email; email overload; crossdevice interaction; boundary management; work-home interference
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences > UCL Interaction Centre
UCL > Provost and Vice Provost Offices > UCL BEAMS
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science
UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science
URI: https://discovery.ucl.ac.uk/id/eprint/1461073
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