Krumhuber, E;
Hall, M;
Hodgson, J;
Kappas, A;
(2012)
Designing interface agents: Beyond realism, resolution, and the uncanny valley.
In: Reichardt, D, (ed.)
Proceedings of the 6th Workshop Emotion and Computing – Current Research and Future Impact.
(pp. pp. 18-25).
Workshop on Emotion and Computing: Saarbrücken, Germany.
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Abstract
Previous attempts in designing interface agents have been concerned mainly with producing highly realistic-looking animations with emotions that are clearly recognizable. We argue that the choice of visual representation requires consideration of purpose-related psychological processes (i.e., theory of mind) in users. In an evaluation study, four synthetic characters ranging in appearance from non-human to very human (blob, cat, cartoon, human) were evaluated with respect to dispositional traits, mental states, as well as emotions. Results showed that the type of synthetic character strongly influenced what judgment was made. Whilst the blob and cat characters were well liked, attributions of intelligence, mind and complex emotions were found to be reserved more for the human-like counterparts. The findings suggest that independently of questions of realism and clarity of emotional signs, the design of interface agents should be based on attributions the type of character elicits and the function the character is to serve in a particular application.
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