Smith, W; Hill, B; Long, J; Whitefield, J; (1992) Modelling the relationship between planning, control, perception and execution behaviours in interactive worksystems. In: Monk, AF and Diaper, D and Harrison, M, (eds.) People and computers VII : proceedings of HCI 92, York, September 1992. (pp. pp. 57-72). Cambridge University Press: Cambridge, UK.

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Abstract

This paper presents a model of planning carried out by interactive worksystems which attempts: 1. To describe the relationship between planning, control, perception and execution behaviours; 2. To make explicit how these may be distributed across the user and physically separate devices. Such a model, it is argued, is more suitable to support HCI design practice than theories of planning in cognitive science which focus on problem-solving methods and representations. To demonstrate the application of the model to work situations, it is illustrated by examples drawn from an observational study of secretarial office administration.

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