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The planning and control of multiple task work: a study of secretarial office administration

Smith, MW; Hill, B; Long, JB; Whitefield, AD; (1992) The planning and control of multiple task work: a study of secretarial office administration. Presented at: 'Mental Models and Everyday Activities'. Second Interdisciplinary Workshop on Mental Models, Cambridge, UK. Green open access

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Abstract

This paper reports an attempt to construct a design-oriented model of the planning and control of multiple task work (PCMT) based on observations of secretarial office administration (SOA). The model is design-oriented in that it is intended to assist a designer to reason about the behaviours of an interactive human-computer worksystem; in this case, the planning and control behaviours of worksystems which carry out multiple task work. Design-oriented models of engineering contrast with the understanding-oriented models of science, which offer an understanding of phenomena in the form of their explanation and prediction.

Type: Conference item (Presentation)
Title: The planning and control of multiple task work: a study of secretarial office administration
Event: 'Mental Models and Everyday Activities'. Second Interdisciplinary Workshop on Mental Models
Location: Cambridge, UK
Dates: 1992
Open access status: An open access version is available from UCL Discovery
Language: English
Additional information: Workshop papers were printed locally for conference delegates, and editing of the papers was undertaken by Professors Angela Sasse and Paul Booth
Keywords: planning and control, multiple task work, secretarial office adminitration
UCL classification: UCL
UCL > Provost and Vice Provost Offices
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences
UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences
URI: https://discovery.ucl.ac.uk/id/eprint/1382618
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