Smith, MW;
Hill, B;
Long, JB;
Whitefield, AD;
(1992)
The planning and control of multiple task work: a study of secretarial office administration.
Presented at: 'Mental Models and Everyday Activities'. Second Interdisciplinary Workshop on Mental Models, Cambridge, UK.
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Abstract
This paper reports an attempt to construct a design-oriented model of the planning and control of multiple task work (PCMT) based on observations of secretarial office administration (SOA). The model is design-oriented in that it is intended to assist a designer to reason about the behaviours of an interactive human-computer worksystem; in this case, the planning and control behaviours of worksystems which carry out multiple task work. Design-oriented models of engineering contrast with the understanding-oriented models of science, which offer an understanding of phenomena in the form of their explanation and prediction.
| Type: | Conference item (Presentation) |
|---|---|
| Title: | The planning and control of multiple task work: a study of secretarial office administration |
| Event: | 'Mental Models and Everyday Activities'. Second Interdisciplinary Workshop on Mental Models |
| Location: | Cambridge, UK |
| Dates: | 1992 |
| Open access status: | An open access version is available from UCL Discovery |
| Language: | English |
| Additional information: | Workshop papers were printed locally for conference delegates, and editing of the papers was undertaken by Professors Angela Sasse and Paul Booth |
| Keywords: | planning and control, multiple task work, secretarial office adminitration |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences UCL > Provost and Vice Provost Offices > School of Life and Medical Sciences > Faculty of Brain Sciences > Div of Psychology and Lang Sciences |
| URI: | https://discovery.ucl.ac.uk/id/eprint/1382618 |
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