Tarafdar, Monideepa;
Rets, Irina;
Hu, Yang;
(2023)
Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems.
Journal of Strategic Information Systems
, 32
(2)
, Article 101773. 10.1016/j.jsis.2023.101773.
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Abstract
Workplace inclusion is a strategic concern for organizations, yet challenging to achieve. We investigate how Information and Communications Technology (ICT) use can enhance workplace inclusion. Based on qualitative data collected from a leading UK organization, we conceptualize four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating, and Reflecting. Each practice entails the use of multiple ICT applications to enhance workplace inclusion through a distinct set of organizational activities. We also highlight the Reflecting practice as key in enhancing other practices. Drawing from our findings, we develop a framework for ICT-enabled workplace inclusion that constitutes inter-related ICT-enabled practices focused on multiple organizational activities. We contribute to the literature on the strategic role of ICT for organizational/social good, a current area of research priority for the information systems discipline.
| Type: | Article |
|---|---|
| Title: | Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems |
| Open access status: | An open access version is available from UCL Discovery |
| DOI: | 10.1016/j.jsis.2023.101773 |
| Publisher version: | https://doi.org/10.1016/j.jsis.2023.101773 |
| Language: | English |
| Additional information: | © The Author(s), 2025. This is an Open Access article distributed under the terms of the Creative Commons Attribution Licence (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. https://creativecommons.org/licenses/by/4.0/ |
| Keywords: | ICT-enabled workplace inclusion practices, ICT and organizational good, Workplace inclusion |
| UCL classification: | UCL UCL > Provost and Vice Provost Offices > School of Education UCL > Provost and Vice Provost Offices > School of Education > UCL Institute of Education UCL > Provost and Vice Provost Offices > School of Education > UCL Institute of Education > IOE - Social Research Institute |
| URI: | https://discovery.ucl.ac.uk/id/eprint/10210756 |
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