Day, Sally; Nokes, Karen; Moorhead, Richard; Helm, Rebecca; (2025) Understanding the Impacts of the Post Office Scandal. (Working Papers 10 ). The Post Office Project: Exeter, UK.

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Abstract

This report focuses on the voices of victims/survivors1 of the Post Office Scandal. We present accounts of the lived experience of subpostmasters (SPMs) and other workers who were accused, investigated, and in some cases pursued in civil or criminal courts by Post Office Limited (POL).2 Throughout this report, ‘SPM’ is used to refer to ‘subpostmasters’ and ‘subpostmistresses’ but we use the term as a shorthand to also include any other post office worker accused and/or investigated by POL in the course of this scandal, such as counter clerks and managers. The report adds further perspective to the work of the Post Office Horizon IT Inquiry (hereafter ‘the Inquiry’), through its Human Impact Hearings and listening project ‘In Your Own Words.’ It is the product of twenty-eight in-depth qualitative semi-structured interviews with thirty-five participants and builds on the project’s survey-based studies (focused on mental health harms to primary and secondary victims). In total, we interviewed 26 former SPMs, partners, 2 children, and 1 sibling.

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